57 Inch Free Standing Wooden Soaking Bathtub with Headrest ALFI Brand (AB1187)

Return Goods Authorization: All returns must be pre-authorized and accompanied by an RGA form. Package must have an RGA # on the box. Submit your request with this RGA Form. Or Download the form as a PDF and email it with photos.

30 Days: All returns must be requested within 30 days of ship date.

25% Re-Stocking Fee: All returns are subject to a 25% restocking fee.

Condition:  Item must be in its original packaging and in mint condition.  No items may be returned after installation or attempt of installation.

Return Shipping: Customer is responsible for return shipping costs. If requested a Cal-Tag can be issued by Alfi Trade Inc. for a $15 fee plus the cost of return shipping which is the same rate charged for original shipping.  All returns must ship to our LA warehouse - not Kansas. Once approved, return to 4011 W. Jefferson Blvd Los Angeles, CA 90016

Inspect within 1 Day: All items must be inspected for damage within 1 day of receipt. We must receive written notification of any damage within 2 days by submitting an RGA form which includes a description of the damage and images of the damaged product and outer box.

Return Shipping: In case of goods damaged during shipping, If it’s necessary for item to be returned Alfi Trade Inc. will pay for return shipping costs. Alfi Trade Inc. will also pay for the shipping cost of the replacement item.

Defective Under Warranty: As long as the item is still under warranty and was purchased directly from Alfi Trade Inc. we will gladly help you solve any issue. All warranty claims must be submitted on the Warranty Claim page along with a description of the problem and several images of the item and problem if possible to photograph.

Cancellations: Cancellation requests must be submitted in writing via email or fax. If received prior to shipping, order will be voided with zero fees. If the item has already shipped an RGA for return must be submitted before the item can be returned.

Here is a link to the RGA Form

Fireclay / Porcelain Sinks / Resin & Acrylic tubs
1 year warranty against manufacturing defects.
10 year warranty against fading/staining of the glaze.

Cracks or chips are not covered under warranty as they can only happen due to misuse or by owner error and not a manufacturing defect. Each sink or tub is thoroughly inspected at the factory and again prior to shipping to ensure there are no cracks or chips. 

All cracks and chips due to misuse or improper installation whether performed by a plumber, contractor, service provider, or unqualified person, will void the warranty.

Shower Heads & Arms, Shower Seats, Strainers, Accessory Sets, Medicine Cabinets, Makeup Mirrors, Stools, Tub Spouts, Grids
One year warranty against manufacturing defects.

Bamboo Sinks, Wooden Tubs
One year warranty against manufacturing defects.
Alfi Trade Inc. is not liable for cracks/splitting of the wood due to improper maintenance, storage or installation. 

Granite Composite Sinks
10 year warranty against cracking caused by thermal shock. 1 year warranty against any manufacturer defects.

Faucets, Tub Fillers, Body Sprays, Shower Diverters, Shower Mixers, Shower Sets and Shower Panels
Limited lifetime warranty against manufacturing defects in materials and workmanship.
Fixtures are warrantied against defects for five years from the original purchase date. Mechanical components are warrantied for one year.  

Warranty begins from purchase date on invoice. An invoice must be provided in order to file a warranty claim. If a free replacement is granted under warranty, the warranty time frame continues from the original purchase date, and not from the date of free replacement.

The majority of Replacement Parts for all items are kept in stock in the Los Angeles. There are only rare instances where additional time would be required to get a special part from the factory. In both cases our warranty team in Los Angeles will assist you through out the entire process to insure you get the parts you need. 

ALFI brand products are warranted to the original customer for normal use and exclude defect or damage caused by or resulting from misuse, abuse, neglect, scratches, dents, abrasives, chemicals, improper installation/care/maintenance (whether performed by a plumber, contractor, service provider, or unqualified person), or alteration. This warranty does not apply to the replacement of components where damage is caused by normal wear and tear, dirt, lime scale, aggressive water conditions, or harsh or abrasive cleaners or materials. If a product is defective, the limit of damage is the cost of the defective material. Our warranties are not transferable. ALFI brand is not liable for consequential damage, labor loss, or expense of any nature.

This warranty applies to residential applications. Commercial/Industrial/Business applications are warranted for 1 year from original purchase date.